For reliable and stable operation with the Prozorro and Prozorro Sale systems, the Prozorro Market store, and the functionality of commercial tenders for selling and purchasing on the SmartTender platform, you need to use the correct versions of the most popular Internet browsers. How to choose software to bid and what actions will help maintain its performance – read in our user guide.

How to Choose a Browser to Work With SmartTender?

To work on the SmartTender.biz, it is recommended to use the following browsers: Google Chrome, Opera or Mozilla Firefox. Before use, be sure to check the version of your browser – it must be up to date.

How to Check the Version of Google Chrome?

To find out the version of the installed Google Chrome browser, click in the upper right corner of its interface on the icon with three dots (the button labeled "Settings and management of Google Chrome"). Choose "Settings".

Browser for Working With the SmartTender Platform

In the new window, select the section "About Chrome browser" and check the current version of the application.

Browser for Working With the SmartTender Platform

For the correct operation of the SmartTender.biz website, the Google Chrome browser must be Version 85.0 and higher. If your browser is below the specified version, next to the version will be the inscription "Update Google Chrome". Click on it and restart your browser.

How to Check the Version of Opera?

To find out the version of the Opera browser, you need to click on the icon "Menu" in the upper left corner.

Browser for Working With the SmartTender Platform

From the drop-down menu, select "Update and Restore".

Browser for Working With the SmartTender Platform

After that, a window opens with information about the version of the browser.

Browser for Working With the SmartTender Platform

For the correct operation of the website SmartTender.biz, the Opera browser must be Version 71.0 and higher. If your browser is below the specified version, we recommend updating the version. To do this, click the blue button "Check for updates".

How to Check the Version of Mozilla Firefox?

To find out the version of the Mozilla Firefox browser, you need to click on the icon with three lines in the upper right corner and select the section "Help".

Browser for Working With the SmartTender Platform

From the pop-up menu, select the section "About Firefox", to display the information about the version of your browser.

Browser for Working With the SmartTender Platform

For the correct operation of the website SmartTender.biz we recommend that the Mozilla Firefox browser be Version 77.0 and higher. If your browser is below the specified version, we recommend updating its version. Firefox checks for updates, and if an update is available, it will be downloaded automatically. Click "Restart to upgrade Firefox" to install.

Browser for Working With the SmartTender Platform

How to Check the Version of Safari?

To find out the version of the Safari browser, click "Safari" in the upper left corner.

Браузер для роботи з майданчиком SmartTender

From the drop-down menu, select the section "About Safari", and then a window will appear with information about the version of your browser.

Браузер для роботи з майданчиком SmartTender

For the SmartTender.biz website to work correctly, the Safari browser must be at least version 13.4. If your browser is lower than the specified version, we recommend updating it. Safari updates automatically when macOS is updated. To do this, open the "System Preferences" on your computer and go to the "Software Update" section. If software updates are available, an "Update Now" button will appear in the window. To install updates, click on it.

How the Cache and Cookies Work?

When we act on a site (for example, add goods to a basket or enter information to enter your account), the server writes this information to cookies (cookies) and sends it to the browser along with the web page. When we go to another page of the site or go to it through time – the browser sends cookies back.

Over time, cookies accumulate and can occupy whole gigabytes on your hard drive. Therefore, once every few months it can be very useful to delete cookies, at least for those sites that you rarely visit. In this section, we’ll show you how to do this in popular browsers.

There are also many reasons why it makes sense to clear the cache from time to time. So, it acts as a kind of long-term browser memory. If the cache needs to store more and more information, this can slow down your computer. Sometimes cached files interfere with the display of the actual content of the sites, as the outdated stored data is loaded. Background memory must be periodically cleared manually.

A Universal Way to Clear the Cache and Cookies in All Browsers

To clear the cookies and cache of your browser, you can use the universal algorithm:

1. Open a browser.
2. Hold the keys “Ctrl” + “Shift” + “Delete” (for Windows) or "⌘Cmd" + "Shift" + "Backspace" (for macOS).
3. Clear your cache and cookies by selecting the necessary options.

This keyboard shortcut works the same in all popular browsers. In most of them, you can choose which of the information stored in the cache should be deleted. For example, you can destroy everything except saved passwords.

Clearing the Cache and Cookies in Google Chrome

Click the icon with three dots in the upper right corner of the browser and go to "Settings".

Browser for Working With the SmartTender Platform

In the open window, select the "Privacy and Security" section, and then press "Clear History".

Browser for Working With the SmartTender Platform

In the open window, check the boxes "Cookies and other site data" and "Images and other files stored in the cache". Then you need to click "Delete data".

Browser for Working With the SmartTender Platform

Clearing the Cache and Cookies in Opera

Click the icon with three bars in the upper right corner of the browser and go to the browsing menu “Clear history”.

Browser for Working With the SmartTender Platform

In the open window, check the boxes "Cookies and other site data" and "Cached images and files". Then you need to click the "Delete data" button.

Browser for Working With the SmartTender Platform

Clearing the Cache and Cookies in Mozilla Firefox

Click the icon with three bars in the upper right corner of the browser and go to the menu "Item settings".

Browser for Working With the SmartTender Platform

Select the item in the menu on the left "Privacy and Protection", find the "Cookies and Site Data" section, and click the "Delete Data" button.

Browser for Working With the SmartTender Platform

In the open window, check the boxes "Cookies and site data" and "Cached web content". Then you need to click the "Clear" button.

Browser for Working With the SmartTender Platform

Clearing the Cache and Cookies in Safari

On the top menu of your browser, click the "Safari" label and go to the "Preferences" menu.

Браузер для роботи з майданчиком SmartTender

In the top menu, select the "Add-ons" block and put a tick in the "Show the "Development" in the menu bar" checkbox.

Браузер для роботи з майданчиком SmartTender

Then go to the "Development" block. Click on the "Clear Caches" line.

Браузер для роботи з майданчиком SmartTender

If you have any difficulties in choosing a browser or clearing saved data, you can contact the support service of our site.

Be successful with SmartTender!